Your Fig Account

Your Fig Account gives you secure access to all your loan information and tools to manage your payments easily.

When can I access my Fig Account?

Your Fig Account is automatically created when you book your loan with us. Once your loan is booked, you’ll receive two emails:

1. Loan Confirmation Email – Confirms that your loan has been successfully booked and includes information about your deposit.
2. Set Up Your Fig Account – Explains how to access your Fig Account online.

If you don’t see these emails, check your junk or spam folders for messages from support@fig.ca. Still can’t find them? Reach out to our support team at support@fig.ca and we’ll be happy to help.

How to Access Your Fig Account

You can log in at any time by visiting my.fig.ca.

To log in:

1. Enter the email address you used to apply for your loan.
2. Retrieve the one-time login code sent to your email inbox.
3. Enter the code and access your account securely.

No password is required – Each login is protected by a unique, time-sensitive code for your security.

If you’re not receiving the code, try disabling browser autofill to avoid incorrect entries, or contact us directly at support@fig.ca for assistance.

What You Can Do in Your Fig Account

Once logged in, you can:

• View your loan account number
• See your full payment schedule
• Track upcoming and past payments
• Check your remaining balance
• Make manual payments
• Update your payment method
• Download your loan and PAD agreements
• Update your personal contact details

For any questions or issues related to your account, contact us at support@fig.ca and we’ll be happy to assist you.