Managing Your Loan Payments

Depending on your loan’s status, you may be able to make changes to your payment schedule, payment method, or defer a payment directly from your Fig account. If you're unsure whether a change is available, we recommend contacting our support team for help.

• Make a Manual Payment
• Defer an Upcoming Payment
• Change Your Payment Schedule or Frequency
• Change Your Linked Bank Account

Make a Manual Payment

You can make a one-time payment to reduce your balance, pay early, or fully pay off your loan.

How to Make a Manual Payment:

1. Log in at my.fig.ca using your email and one-time code.
2. Select Manage Payments (on desktop) or Payments (on mobile).
3. Choose Make a manual payment.
4. Select your preferred option:
   • Pay my next payment – Replaces your upcoming scheduled payment.
   • Pay a different amount – Choose a custom amount. This will not replace your next scheduled payment.
   • Pay the remaining balance – Pays off your loan in full and closes the account.
5. Click Next, review your payment details, and select Submit payment.

Note: Manual payments are processed from your linked account within one business day. To update your payment method, see Change Your Linked Bank Account below.

Defer an Upcoming Payment

If you're experiencing temporary financial difficulty, you can defer one payment per year.

What is a Deferral?

Deferring a payment allows you to move one upcoming payment forward by up to 30 days. On your original payment date, no funds will be withdrawn, and your next payment will be processed on the new date you choose.

Important: A deferral postpones the payment; it does not eliminate it. You still owe the deferred amount, and interest continues to accrue.

How to Defer a Payment:

1. Log in at my.fig.ca.
2. Go to Manage Payments or Payments.
3. Select Delay my next payment.
4. Pick a new payment date (up to 30 days later).
5. Review the summary and confirm the change.

Deferral Eligibility

You can defer a payment only if:

• You have already made your first loan payment
• Your account is currently in good standing (no failed or missed payments)
• You have not used a deferral in the past 12 months

If you're not eligible, the option will not appear in your account. Please contact us if you believe this is an error.

How Interest Works with a Deferral

Interest is calculated daily on your outstanding balance. When you defer:

• Interest continues to accumulate for the extra days before the new payment date.
• You will pay slightly more interest overall, but there are no penalties or duplicate charges.

Think of it like pressing "pause" on your payment, but the interest clock keeps ticking.

Change Your Payment Schedule or Frequency

You can update how often you make payments; weekly, biweekly, bimonthly, or monthly.

How to Change Your Schedule:

1. Log in at my.fig.ca.
2. Go to Manage Payments or Payments.
3. Select Change payment schedule.
4. Choose your new frequency and start date.
5. Review the updated schedule and upcoming payments.
6. Agree to the new PAD agreement.
7. Click Confirm to apply the changes.

Note: Changes apply starting with your next contractual due date. Your upcoming payment date will not change.

Change Your Linked Bank Account

You can update your payment method to a different chequing or savings account.

How to Update Your Linked Account:

1. Log in at my.fig.ca.
2. Select Manage Payments or Payments.
3. Click Change payment method.
4. Review Flinks information and select Connect.
5. Log in to your financial institution using your online banking credentials.
6. Select the new bank account you want to use.
7. Agree to the updated PAD agreement.
8. Click Confirm to save your new payment method.

Note: The bank account used for loan payments must be a Canadian personal bank account that is held in the same name as the Fig loan. Joint accounts are accepted as long as the name of the primary account holder is the same as the name on the Fig loan.

If you run into any issues, our team is here to help. Contact us by email at support@fig.ca for personalized support and assistance with your loan payments.