How to Contact Fig Support

Modified on Tue, 12 Aug at 8:58 AM

Need help? Fig's support team is available to assist you with any questions or issues related to your loan, application, account, or payments.


Email Support

You can reach us by email at support@fig.ca. We aim to respond to all emails within 24 business hours.

You can also submit a support ticket directly through our Help Centre by clicking here.


Live Chat Support

For real-time support, use our live chat feature available on:

Look for the chat icon in the bottom right corner of the screen.



AI Phone Support


Call our AI phone agent Forest at +1 (438) 533-3444 to get answers about Fig loans, general eligibility, and what to expect when applying for a loan. It does not have access to specific account details, but is available 24/7 for quick help with any question you may have. 


Note: Forest cannot schedule callbacks or transfer to a live agent.


Phone Support (By Request)

While we do not offer inbound phone support, we’re happy to schedule a call if needed.


To request a callback from a support specialist, click here to submit a phone request.


Support Hours

Our live support team is available:

  • Monday to Friday
  • 9:00 AM to 5:00 PM Eastern Time
  • Closed on weekends and public holidays

Self-Serve Help Centre

Looking for quick answers? Visit our Help Centre for articles, guides, and FAQs.

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