Why wasn’t my claim approved?

TGI conducts thorough reviews of all claims submitted. This meticulous process is designed to ensure that each claim is evaluated fairly and in accordance with TGI's established policies. Several factors are considered during this review, including the details of the claim, the documentation provided, and the terms and conditions of your policy.

What Does TGI Look For?

• Policy Coverage: One of the primary reasons a claim might not be approved is that it falls outside the scope of your policy coverage. It's essential to understand what your policy covers and any exclusions that might apply.

• Documentation: Incomplete or incorrect documentation can also lead to a claim being denied. Ensure that all required documents are submitted and accurately filled out to avoid delays or rejections.

• Claim Validity: TGI also checks the validity of the claim. This involves verifying the circumstances under which the claim was made and ensuring they align with the policy terms.

It's important to note that Fig does not have the authority to approve or reject claims. The decision to approve or deny a claim rests solely with TGI. Fig's role is to facilitate the process by providing the necessary information and documents to TGI when requested and keeping you informed about the status of your claim.